I have always had Bob XYZ as my agent, but you are now listed on the website as my agent when I login, so I am now contacting you. In addition, I will be sending a copy of this email to Bob XYZ and posting a copy on my website. I was not able to find a general customer service email for Allstate that I could also involve.
I cancelled all three of my Allstate policies effective midnight 11/1/2011. I had paid my renters (renewed 08/11) and motorcycle (started 07/11) policies in full, but was making monthly installments on my auto policy (renewed 08/11).
When speaking with Bob regarding the cancellation of my policy, we went over the fact that there would be “penalties” for cancelling my policies, and discussed the refunds I would receive on the motorcycle and renters policies, as well as the bill that would be due for the auto policy.
Within a week of cancellation, I started receiving significant amounts of “spam” mail to my home from Allstate. I understand, but do not appreciate, these aggressive attempts to win back my business. With equal swiftness to the spam mail, I received an invoice for the outstanding balance on my auto policy. It has been less than 60 days since my policies were cancelled, and I believe I have received 2-3 notices for my outstanding balance.